Everything families usually ask before their first booking. Can't find your answer? Call us directly.
Our dispatch target across Navi Mumbai is 12–15 minutes from confirmation to arrival for emergency bookings, depending on live traffic and the nearest available ambulance's location at the time you book.
Use the booking form on our homepage — enter your name, phone, pickup location, drop-off hospital and ambulance type, and submit. Our dispatch team calls within 2 minutes to confirm. You can also call us directly for immediate emergencies.
Basic (BLS) for stable patients and routine transfers, ALS/Cardiac for chest pain or suspected heart attack, ICU/Ventilator for unconscious or ventilator-dependent patients, and Mortuary for transport of the deceased. If unsure, call us — our dispatcher will help you decide.
Yes. Every booking generates a Booking ID and a live tracking link showing the assigned ambulance's location and ETA on a map, updated in real time from the moment a driver is assigned.
Yes, dispatch runs 24 hours a day, every day, including nights, weekends and holidays.
Yes — choose “Scheduled” instead of “Now” when booking, and pick your preferred date and time. We recommend booking a few hours ahead for discharges or planned transfers.
Fare depends on ambulance type, distance and whether it's an emergency or scheduled booking. Our team shares the applicable fare over the phone before the ambulance is confirmed. See our full pricing guide on the blog for details.
We dispatch to all major nodes including Vashi, Nerul, Kharghar, CBD Belapur, Panvel, Kopar Khairane, Airoli, Ghansoli, Kamothe and Ulwe, as well as surrounding areas — call us to confirm coverage for your exact location.
Our booking form shows nearby partner hospitals sorted by distance once you share your location. If you're unsure, our dispatch team can suggest an appropriate hospital based on the patient's condition and your location.
Your booking details are used only to coordinate your ambulance and are shared with the assigned driver and, where relevant, the receiving hospital's emergency desk — not with unrelated third parties.
